Complaints are accepted by Mr. Nazar Klochko (tel.: 607 564 689, e-mail: [email protected]). A record must be made of each complaint by entering it into a pre-printed complaint protocol form, a sample of which will be sent to you by e-mail, post, or attached to the shipment of the goods you ordered.

In the event of a justified complaint, we bear all the costs of transporting the claimed goods. However, for this, it is also necessary to send the original tax document on the payment of the transport fee. In order to be able to ensure the payment of the shipping fee, it is necessary to indicate the account number to which the amount should be transferred in the complaint protocol. Please do not send the goods you are complaining about cash on delivery. Complaints sent in this way will not be accepted.

In order to make a claim, the buyer is obliged in all cases to submit a document certifying the purchase of the claimed goods from the seller, or a confirmed warranty card. The claim, including the removal of the defect, must be handled by the seller without undue delay, but no later than 30 days from the date of the claim or within a longer period, in which seller and buyer can agree.

THE BUYER IS ENTITLED TO THE FOLLOWING FORMS OF DEFECT REMEDY:

1. a) delivery of faultless goods for defective goods
2. b) delivery of the missing amount of goods
3. c) removal of defects by repair
4. d) a reasonable discount from the purchase price
5. e) withdrawal from the contract, if it is a material defect

CLAIM TERMS:

The buyer is obliged to inspect the goods delivered by the seller after receiving the goods from the seller. If the goods are delivered by a courier service, the buyer is obliged to inspect the shipment immediately upon receiving it.

PROCEDURE WHEN RECEIVING THE GOODS:

The buyer signs the acceptance of the shipment to the delivery service (driver) and keeps the documents with him. The driver is obliged to wait as long as necessary (max. 10 min.). The buyer opens the package and performs a routine visual inspection. If everything is in order, the buyer returns the documents to the shipping service (driver) and he can leave. In the event that the goods are not in order, it is necessary to make a written record of the damage to the goods. This written record must be signed by the buyer and the person representing the sender (driver). In the event of any problem with the driver (reluctance, unpleasant behavior), including damaged goods or damage to the package, inform Mr. Klochko (tel.: 607 564 689) immediately so that a remedy can be arranged. It is also necessary to make a written record of the problem directly with the driver. Without a written record, later complaints may not be taken into account. If the goods are not immediately checked by the customer on the spot, the carrier will note “accepted with reservation”. If the goods are already defective upon receipt, the buyer is obliged to return the damaged goods within 3 working days with a written notification (complaint protocol). Written notification of detected defects is applied by the buyer at the place from which the goods were delivered. The buyer shall notify the seller in writing within 3 working days even if there is a difference in the quantity or type of goods between the data in the handover document (invoice, delivery or transport note) and the goods actually delivered. Defects that existed at the time of taking over the goods, but became apparent later, the buyer is obliged to notify the seller immediately after they have been discovered.

REQUIREMENTS OF THE COMPLAINT PROTOCOL:

This written notification must include the name, registered office and ID number of the buyer, as well as the package number, invoice number, (or a copy thereof) code and name of the goods, quantity and price without VAT. Furthermore, a description of the defect must be given. The seller will respond to this notification of a defect within 3 working days.

Without these requirements, it is not possible to handle the claim.

You can request a complaint protocol by e-mail.